EXPRESS DELIVERY FROM AUSTRALIA | FREE DELIVERY OVER NZ $100!

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FAQs

Why buy Refractique? 

  • Of course pay in local NZ Dollar currency and avoid the high US exchange rate and also bank fees involved in currency conversion. Note, most .com sites are actually charging you in USD!
  • Australian business with strong NZ links - highly niche business with quality and presentation being of utmost importance
  • Fast International Express delivery from just over the ditch in Australia - Avoid long wait times, as many global .com businesses dropship from China meaning exhaustive wait times and product that may not turn up. We subsidise the fastest, best International Express delivery class with Australia Post to ensure professional fulfilment of our products. Standard delivery timeframe to NZ is just 3-6 business days. 
  • Specialised service - we understand the NZ photography community and have many contacts locally. 

View our Lensball products. 

 

What is the quality like? 

We are a premium lensball supplier providing not only a very comprehensive package with many inclusions but also an ultra-clear quality lensball designed for photography. 

Each lensball goes through a comprehensive 10 step manufacturing process to ensure you only get the best photographic outcomes with our product. 

View our Lensball

When will I receive my order?

We use the fastest International Express delivering from Australia in just 3-6 business days. You will receive tracking within 24 hours and often the same day if ordered before 12pm. 

In comparison, global sellers typically send from China meaning exhaustive wait times measured by weeks and inconsistent delivery. 

 

View the full shipping policy

What is your return policy?

This is rarely a problem given our focus on premium quality. However, we exchange or refund for returned items where there is any issue. 

Email us at support@refractique.com if you have any issues or queries. 

View the full refund policy

Return Requirements:

  • Must be postmarked within 30 days of ship date.
  • Item(s) should come back in the state it was received (no malicious damage on the part of the customer). 

How do you protect my personal information?

Of course we take your personal information and privacy seriously, we do not pass on any customer details to third parties and we continually maintain our security. View our privacy policy

 

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